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Customer Focus on Quality Control of Extruded Products

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Customer Focus on Quality Control of Extruded Products

Hanif Hamzah, Press Metal Berhad, Malaysia

Track: MANAGEMENT ISSUES - Quality Management

ABSTRACT --- Fast developing technology will cause quality problems that
affect extruded products. Customer complaints are discussed and analyzed, such
as poor die design, lack of quality control on die fabrication, and varying puller
speed causing product dimension on the extruded length. A statistical chart helps
to review customer complaints. Technical review and follow up ensure corrective
actions are taken, retaining customer focus.

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