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Employee Motivation in an Aluminum Extrusion Operation – A Case Study

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Employee Motivation in an Aluminum Extrusion Operation –
A Case Study on How a Properly Designed and Managed
Incentive System Drove Outstanding Productivity and Quality

Craig Werner, Werner Extrusion Solutions LLC (WES LLC), Lake Forest, Illinois, USA;
and James Scheuing, Plymouth Tube Co., Westchester, Illinois, USA

Track: MANAGEMENT ISSUES - Operations

ABSTRACT—This paper is a case study of the effective incentive system utilized in Werner
Co’s. Franklin Park, IL extrusion operation. This facility and its results were referenced in the
four WES LLC ET ’08 papers. These papers detailed some of the technical, modeling,
continuous improvement, and Six Sigma activities which helped this single 2,750 US Ton press
to achieve 34 million pounds per year; the incentive system paper details how the proper
implementation and maintenance of the incentive system also drove these results. Of particular
interest is that the co-author, Jim Scheuing, was the facility’s first press operator, and was
promoted over the years to supervision and management. In these roles, he was both personally
motivated by the system and later had control over how the system was used to motivate his team.

© Extrusion Technology for Aluminum Profiles Foundation (ET Foundation). All rights reserved. No part of The Proceedings may be reproduced in any form without the express written permission of the ET Foundation.